Terms and Conditions

At MyZenHome, our Terms and Conditions provide clear guidelines to ensure a seamless shopping experience. By using our website or purchasing our products, you agree to abide by the following terms. Please review them carefully, as they include important details about your rights and responsibilities.

General Terms and Conditions

Our Terms and Conditions ensure transparency and fairness for all customers. Here are the key aspects of our policy:

  • Payment and Orders: Full payment is required at the time of purchase. Please ensure all order details, including shipping information, are accurate and complete.
  • Delivery: Orders are processed and dispatched in accordance with our Shipping Policy. Delivery times may vary depending on location and product type.
  • Returns and Refunds: For issues with your order, our Returns & Refunds Policy outlines the steps for reporting and resolving defects or damages.

Customer Responsibilities and Conditions

Our Terms and Conditions also include customer obligations:

  • Ensure all provided information is correct at the time of purchase.
  • Comply with the return process detailed in the Returns & Refunds Policy if seeking a replacement or refund.
  • Understand that once an order is processed, it cannot be altered or canceled.

Additional Terms and Conditions

Our Terms and Conditions also include the following provisions:

  • Warranty: We offer a 12-month warranty for products, which operates alongside your rights under Australian Consumer Law.
  • Liability: MyZenHome is not liable for damages caused by misuse, neglect, or unauthorized repairs of products.
  • Disputes: Any disputes will be resolved in accordance with the laws of the jurisdiction in which MyZenHome operates.

At MyZenHome, our Terms and Conditions are designed to protect both the customer and our business. For further assistance, please contact our team at customerservice@abmglobal.co.