Returns & Refunds

Returns & Refunds

At MyZenHome, our Returns & Refunds Policy ensures a smooth and fair process for handling defective or damaged products. We are committed to resolving issues efficiently to provide the best customer experience. Please note that returns for change of mind are not accepted, and customers are responsible for postage costs unless otherwise required by law.

Warranty and Returns & Refunds

Our Returns & Refunds Policy applies to products covered under a 12-month warranty. If a product is defective, we offer the following resolutions:

  • Repair of the defective item.
  • Replacement with the same or a similar product, subject to availability.
  • Store credit or a full refund if repair or replacement is not possible.

To initiate a claim under our Returns & Refunds Policy, follow these steps:

  1. Contact Customer Service: Email customerservice@abmglobal.co to report the issue.
  2. Submit Required Information: Provide a description of the defect, photographic evidence (if applicable), proof of purchase (invoice or order number), and any additional details.
  3. Follow Return Instructions: Our team will issue a Return Merchandise Authorization (RMA) form with detailed instructions.

Conditions for Returns & Refunds

Our Returns & Refunds Policy includes the following conditions:

  • Damaged on Delivery: Report damages within 7 days of receipt, supported by photographic evidence.
  • Original Condition: Products must be returned unused, in their original condition, and with intact packaging unless the defect prevents this.
  • No Change of Mind: Returns for change of mind are not accepted, even if the product matches its description but is no longer desired.
  • Postage Costs: Customers are responsible for all postage costs related to returns unless otherwise required by law.
  • Exclusions: Items such as bedding, pillows, towels, and personal care products cannot be returned once used, except as required by law, due to hygiene concerns.

Additional Terms and Exclusions

Our Returns & Refunds Policy aligns with the Terms and Conditions, which outline exclusions and your rights under Australian Consumer Law. The warranty does not cover:

  • Damage caused by misuse, neglect, or unauthorised repairs.
  • Issues resulting from external factors such as power surges, pests, or natural disasters.
  • Loss of software or data on returned electronic items.

Refunds

Refunds will be issued to the original payment method once the return has been verified and approved. Please note that postage costs are not reimbursed unless required by law.

At MyZenHome, our Returns & Refunds Policy reflects our commitment to customer satisfaction. If you have any questions or require assistance, contact us at customerservice@abmglobal.co, and our team will be happy to assist you.